Please arrive at least 5 minutes early so that any outstanding personal information can be obtained and the consultant has time to review the information prior to your consultation.
Please bring proof of address to your appointment, our receptionist will ask to see this on your arrival. Your appointment may not proceed without bringing this information. Documents that can be used as proof of current address – must be dated within the last six months:
- Recent original utility bill (i.e. gas, electric, water, telephone - not mobile)
- Council tax bill (valid for current year)
- Bank, building society or credit union statement or passbook
- Recent original mortgage statement from recognised lender
- Current council/housing association rent book or tenancy agreement
- Notification letter from Department for Work and Pensions / HM Revenue and Customs confirming your right to benefit or state pension
All overseas patients must bring proof of address.
On your first visit to the clinic, you will be greeted by a receptionist, who will collect:
- Referral letters
- Test Results
- Any other information you have brought with you
These will be passed to the consultant surgeon.
In the waiting area, our Receptionist will ask you to fill in a Registration form and check if any other personal information is still required.
We encourage our patients to complete the registration in full prior to attending to help your appointment run more smoothly and minimise the time spent in the clinic.
A breast care nurse will then take you to meet the consultant breast surgeon. A spouse, partner, relative or friend can accompany you, or the nurse can stay with you during your consultation and examination.
Whether you have referred yourself, or been referred because of concern about a breast lump, pain, discharge, or your genetic background, the consultant breast surgeon will discuss the nature of your problem and any other relevant information, such as your general medical history and family history.
A thorough breast examination will follow. The breast care nurse can be present during this examination.
The consultant will then discuss your care, and may request further diagnostic investigations, such as mammography and/or ultrasound. Normally these investigations will have been booked when you made your initial appointment.
If they are required, you will be given the relevant forms to present to our onsite X-Ray and Imaging Unit.
If an abnormality is found (either during physical examination, mammography or ultrasound) Fine Needle Aspiration Cytology (FNAC) or sometimes a Core Biopsy is performed to draw off some cells or tissue for investigation.
This investigation is done by the Cytologist or Histopathologist.
A follow-up consultation is required to discuss the results of your investigations.
You will be shown to the administration office, where this appointment can be booked with a medical secretary. Appointments for any other recommended diagnostic tests can also be made at this time. The follow -up appointment will be offered as soon as the results of your tests are available between 24-72 hours, depending on the test.
The consultant surgeon will discuss the results of the investigations carried out. He will recommend appropriate treatment and you will have the opportunity to ask questions and discuss the benefits and any contra-indications of the treatment proposed.
If an operation is required, it can be arranged immediately for the first mutually convenient date for you and your surgeon.
Surgery under general anaesthetic takes place at a partner hospital and The London Breast Clinic staff will make the booking for you. The partner hospital is recognised by all medical insurance companies but it is important that you confirm with your insurers that it is listed on those covered by your policy.
Each patient is given a full estimate of the professional fees for the surgery and also an indication of length of inpatient stay required.
Requesting a second opinion (or transfer of care) is your right and is not regarded as discourteous by your original team. For complex cancer treatment plans we advise a second opinion to help clarify options and confirm important decisions and final treatment plans. This ensures you have a personalized care plan which will allow you to obtain peace of mind before you start complex treatments.
The consultant breast surgeon will then write to your GP and any other referring doctor, with copies to you (if requested) and other relevant specialists, summarising your consultation and the planned investigations.
Letters are also sent after all subsequent consultations or when the results of investigations become available.
If the problem reoccurs, you can call the front office at 020 7563 1234 and book an appointment with the same consultant.
- Please complete your full Insurance details on our registration form including policy number and expiry date of your policy; you may need to call your Insurance Company for full details. You will also need a current valid authorisation number. Unfortunately if these details are not provided you will be required to pay for your appointment and reclaim it from your Insurer.
- If for any reason your Insurance Company do not settle your Invoice within 90 days of the date of your appointment we will require full payment from you and it will be your responsibility to deal with your Insurer.
- A letter of guarantee (LOG) is required for all International Insured patients, if this cannot be provided on the day you will be required to pay in full and claim back from your Insurance Company.
All payments for consultations and treatments for self-paying patients will be taken prior to appointments. Payments can be made online or by telephone.